Based on on our vast experience in the deployment of digitalization projects, we put a team of experts to support brands define their Omni-Channel strategy, and its critical path for success.
CONDUCT AN IT DIAGNOSIS TO UNDERSTAND THE EXISTING TECHNOLOGICAL INFRA-STRUCTURE (IT & POINT-OF-SALE) TO RECOMMEND THE REQUIRED IT UPGRADE, AND A CLEAR PATH OF IMPLEMENTATION.
* Customer Journey (key levers).
* Best practices mapping.
* Digital services, devices, digital communication.
* Performance indicators.
* Roll-out Plan.
* Change management
* Idea champions
* Internal communication
* Internal training
* Existing IT capabilities.
* Required IT upgrade.
* Data requirements.
* Suggested technological solutions.
* Support operations: data and technical ecosystem.
- Omni and cross-channel strategy
- Customer journey (and related digital services & devices)
- Connected store
- Communication strategy @ point of sale
- Engagement and customer relations (VRM, social, CRM)
- Data analysis
- Business intelligence
- Sales ritual digitized
- Digital transformation
- Project management back-to-back (from strategy to implementation)